The Tottenham Hotspur Supporters' Trust have called upon the club to make "more robust investment in transfers and wages to fully support the manager and compete on all fronts" as well as senior figures being more visible to fans.
ended their season on a high with leading the club to its first trophy in 17 years as the team won the Europa League in Bilbao by beating Manchester United. Two days later came an open-top bus parade to show off Tottenham's first piece of European silverware in 41 years and an estimated 220,000 people turned out on the streets of N17 to celebrate.
While the north London outfit also reached the semi-finals of the Carabao Cup, they struggled in the through a combination of an injury crisis midway through the campaign, a number of poor performances and then Postecoglou prioritising the in the final months of the season. The team finished 17th and also went out in the fourth round of the FA Cup.
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Now the supporters' trust have released their end of season statement which includes what went well within the club in their dealings with the fans and what they would like to see improve.
On what went well, the trust statement mentioned three key areas. The first was consultation and pricing, which included regular consultation with the Trust leading to a freeze on season and matchday ticket prices, reversing the ban on new senior concession season tickets - with some limitations - and reinstating the popular auto cup renewal scheme after overwhelming fan feedback.
Then there was governance and values, with the club agreeing to the 'Five Principles for Owners' to "protect the unique relationship between the club and its fans" as well as introducing a touching memorial video to "honour deceased members of the Spurs Family".
The final section of what went well was ticket integrity as the trust pointed out that the club targeted misuse of resale sites for key games (e.g. Manchester Utd and Liverpool) by enforcing ticket ownership rules and there was reduced pricing for most home Europa League and Carabao Cup games following Trust input.
The trust also praised the club's collaborations around the Europa League final, including the ticket pricing, TIFOs, giving the fans special scarves and flags in the latter rounds, the FanZone in Bilbao, the stadium screening of the final, it's media content of the event and the parade on Friday, including adjusting the timing to enable broader participation.
When it came to items for improvement there were seven different areas stated for next season.
The first was squad investment with "more robust investment in transfers and wages needed to fully support the manager and compete on all fronts" and when it comes to chairman and the club hierarchy, greater leadership communication, with the statement making it clear that "the manager should not be the sole club spokesperson - greater visibility and support from senior figures are essential".
When it comes to affordability and fairness, the trust wants the club to recognise the financial burden on fans, especially those who travel extensively, ensure fair distribution of away tickets and proper use of the loyalty point system and implement rolling QR codes to prevent away fans in home areas.
There is also the area of concessions with the trust wanting Spurs to restore concessions for all cup games, allow concession ticket purchases via Ticket Exchange for children, young adults, and seniors and expand senior concession season tickets to all eligible fans. The trust also wants the club to reverse or mitigate the limitation restricting Ticket Share to members only.
While the trophy parade itself was praised, the statement urged that the club "address reports of crowding and safety concerns during the victory parade".
Finally with the lap of appreciation after the final game of the season, the trust would like Spurs to "allocate sufficient time and space for fans in all stands to be properly acknowledged before players’ families join".
In signing off, the trust said: "We promise to continue as a critical friend, ensuring fans remain central to all club decisions, because as we all know—football, without fans, is nothing."
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